PRIVACY POLICY 

Last Updated: 6 December 2025

This Privacy Policy explains how Jove & Mars Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, purchase our products (including the Fall in Love card deck), or use our coaching or digital services.

We are committed to protecting your privacy in accordance with the Personal Data (Privacy) Ordinance (Cap. 486), Hong Kong (“PDPO”).

By using our website, you agree to the terms of this Privacy Policy.

1. What Personal Data We Collect

We only collect data necessary for the operation of our website, fulfilment of purchases, and delivery of coaching services.

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Delivery address
• Billing information (processed through third-party payment providers; we do not store full card details)
• Messages or enquiries sent through forms, WhatsApp, or email
• Information you choose to share when signing up for coaching, digital products, workshops, or newsletters

1.2 Automatically Collected Information

When you visit our site, we may automatically collect:

• Device information (browser type, IP address, pages visited, time spent)
• Cookies and tracking data
• Website usage analytics through tools such as Google Analytics or Meta Pixel
  
  

This information helps us improve the site’s performance, security, and user experience.

2. How We Use Your Personal Data

We use your data for the following lawful and necessary purposes:

2.1 Service Provision

• Processing and delivering product orders
• Providing coaching, courses, or digital materials
• Responding to enquiries and customer support

2.2 Business Operations

• Managing payments and receipts
• Improving website functionality and user experience
• Conducting analytics, internal reporting, and service improvement

2.3 Marketing (Only With Your Consent)

• Sending newsletters, free guides, promotions, or product updates
• Retargeting or advertising through authorised third-party platforms
  You may unsubscribe at any time.

2.4 Compliance & Protection

• Preventing fraud or misuse of the website
• Complying with applicable Hong Kong laws or lawful requests

We do not sell, lease, or trade your personal data.

3. Cookies & Tracking Technologies

Cookies help us:

• Remember your preferences
• Analyse traffic and usage patterns
• Improve marketing relevance

You may disable cookies through your browser settings, though some website features may not function properly.

4. Sharing of Personal Data

We only share your data with trusted third parties when necessary to operate our business.

4.1 Service Providers

Examples include:

• Payment processors (Stripe, PayPal, etc.)
• Delivery and logistics partners
• Email and marketing automation platforms
• Website hosting and analytics providers

These providers are required to handle your data securely and only for the contracted purpose.

4.2 Legal or Safety Requirements

We may disclose data if required to:

• Comply with Hong Kong laws
• Respond to legal requests
• Protect our rights, property, customers, or safety

We do not share your personal data with unrelated third parties for their own marketing.

5. Data Security

We take reasonable steps to protect personal data from:

• Loss
• Unauthorised access
• Misuse
• Alteration

Measures include encryption (where applicable), secure servers, access controls, and internal data-handling protocols.

However, no online transmission is 100% secure. You use our site at your own risk.

6. Data Retention

We retain personal data only for as long as:

• Necessary for the purposes described in this policy;
• Required under Hong Kong law;
• Needed for resolving disputes or enforcing agreements.

When data is no longer required, we erase or anonymise it in a secure manner.

7. Your Rights Under Hong Kong Law

Under the PDPO, you have the right to:

7.1 Access

Request a copy of the personal data we hold about you.

7.2 Correction

Request correction of inaccurate or incomplete information.

7.3 Opt-Out

• Withdraw consent for marketing communications
• Unsubscribe from newsletters and promotional emails
• Disable cookies through browser settings

7.4 Enquiry

Request information about our data policies and practices.

To exercise these rights, contact us using the details below.
We may require reasonable proof of identity before processing requests.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, privacy standards, or practices.
Please review their policies separately.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately once posted on the website.
Your continued use of the site constitutes acceptance of the updated policy.

10. Contact Us

For privacy enquiries or data access/correction requests:
Jove & Mars Limited
Email: info@jovecompany.com
Address: Unit 3, 17/F, 80 Queen’s Road East, Wanchai, Hong Kong